This guide explains what the SimplePractice product does. If you want a biller working inside your account, that offer is SimplePractice billing services.
SimplePractice is a strong EHR for therapy practices. It can build a claim from a note, send it, and post an electronic remittance. That is the clerical middle of billing. It is not the part where money usually gets stuck.
What SimplePractice already does
- Scheduling, notes, and treatment plans your clinicians already live in
- Claim creation from a signed session, including common psychotherapy codes
- Electronic claim submission and ERA / payment posting
- Client invoices, statements, and superbills
If your book is small, denial rates are low, and someone reliable works the exceptions every week, that can be enough. The software is doing its job.
What it will not do for you
- Call a payer about a claim that is pending with no denial
- Decide whether a denial is worth an appeal, then write the appeal
- Notice that an authorization has two visits left
- Re-verify Medicaid eligibility after a plan change
- Complete CAQH or a payer application so a new clinician can be billed
- Cover the work when the person who "does billing" is out
Those tasks are why practices with SimplePractice still have 90-day insurance balances. The claim left the EHR. Nobody owned it after that. The patterns are the same ones in why mental health claims get denied.
A simple way to tell which side you are on
Open the aging report. If most insurance balances are under 30 days and denials are rare, keep the workflow you have and tighten the few codes that bounce. 90837 vs 90834 is a common one. If a meaningful share of insurance A/R is past 60 days, or you are the person posting payments at night, the EHR is not the bottleneck. Follow-up is.
Outsourcing without a migration
You do not export your practice into another system to get help. SimplePractice billing support means a specialist works claims, posting, denials, and A/R inside the account you already pay for. You keep the clinical workflow. You can add credentialing when you hire, instead of learning payer portals the same month.
The same split applies if you are on TherapyNotes. The EHR files the claim. Someone still has to finish the revenue cycle.