What's included
- Charge entry and claim scrubbing before submission
- Electronic claim submission within 24–48 hours of the visit being signed
- Rejection correction and resubmission at the clearinghouse level
- ERA/EOB payment posting and weekly reconciliation
- Insurance A/R follow-up on every unpaid claim, by payer and age
- Patient statements and balance follow-up (optional)
- Monthly performance review with your dashboard
How we're different from a typical billing company
Most billing companies are a black box. You send charges, a check shows up, and nobody can tell you why a claim from six weeks ago is still unpaid. We work the other way around: you see claim status, denial reasons and days in A/R in a live dashboard, and you have a named specialist who knows your payers.
We also stay inside your existing EHR and practice management system. There is no migration project, no new software for your clinicians, and no lock-in if you ever decide to leave.
Service levels we commit to
- Claims submitted within 2 business days of a signed note
- Rejections corrected within 2 business days
- Denials worked within 3 business days of the remittance
- Monthly KPI review call with your account lead